Customer satisfaction is very important to us. If you experience any issue with an order you have placed with us, please don’t hesitate to get in touch and we will do our best to resolve it.
For the purposes of the below policies, please note that we sell two types of product: custom manufactured products (any wristbands or other items that feature any logo, image, text, colours, design elements that you yourself specified during the order process), and standard, off-the-shelf products (any ready-made products without any text, or with text/design elements which we already specified in the product listing) which we have published as is on our website without offering customisations.
Any custom products you have ordered will be made to order. This means that we can only sell them to one customer: you. Therefore we do not accept cancellations once an order has been confirmed.
On working days, generally we confirm an order and begin manufacture as soon as the payment (in case of credit/debit card, net banking, ewallet, cheque or bank transfer) has been received. How long this takes depends on the payment method, but generally speaking card/ewallet/netbanking payments are processed instantly. If you opted to pay Cash on Delivery, your order is automatically confirmed straightaway. If you change your mind about your order, please contact us by phone (+91) 01724802817 urgently to find out if we have started production already. You may be required to accept delivery of any products we have already been produced.
For any standard products (any products that do not contain your company logo, custom text, specific design elements; for example readymade wristbands commemorating current events which we have published as is on our website), we can be more flexible. If your order has not yet been shipped, you may cancel it by calling us at: (+91) 01724802817. Please note that we usually ship the same day (on working days) or the next day and an order that is already on the way cannot simply be cancelled, but you must go through the Returns procedure in order to obtain a refund.
Any custom products you’ve ordered have been manufactured especially to order, so we cannot accept returns on these, except in the following specific circumstances: faulty product, wrong product delivered, product significantly differs from your submitted design or requirements. In these cases, we will of course accept full responsibility and will do our best to replace the affected products or offer a full refund.
Please ensure to check your order carefully before completing the checkout procedure, because any changes after placing the order may incur extra charges. Upon receipt of your order, please carefully inspect the products and inform us within 3 working days of any problems. We can arrange return pickup via FedEx, or you can opt to return the order to us via a shipping method of your own choice.
If you find that your order does not live up to your expectations, please contact us to let us know, and we will investigate the matter and work together to find a satisfactory solution. Please note it is mandatory to inform us of any returns in advance. Don’t just send returns to us without getting in touch first.
Once your return has been approved, and the affected goods have been shipped back to us, we will inspect them to investigate the cause of the problem. If we determine that we were at fault, and you’ve opted a refund and not a replacement, the full refund including return shipping charges will be processed within 5 working days from receipt of the returned order.
All orders paid by bank transfer, netbanking, cheque or cash on delivery will be refunded by bank transfer. Orders paid by credit/debit card, e-wallet, will be refunded by the same method as the payment was made.